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Automate your service desk with Nuevadesk, service desk by Instaview365
Help Desk Management Platform for your Business
Smartest way to handle your customer delight
01.Track Conversations
Never lose track of your customer tickets.Prioritize, Categorize and assign tickets based on defined rules
03.Enhance Productivity
Enhance your team productivity through automation. Automate all your desk repetitive work through workflows. Define rules and do smart ticket dispatch, intelligent assignments and get real time notifications.
05.Unified Customer view
Unified 360 view of customer to get all the information related to customer and history in one place to serve them better and create delight
02.Support all Channels
Single platform to manage all your tickets and communications coming from multiple channels
04.Measure
Efficiency
Measure and Improve Efficiency of your team by identifying the problem and planning improvements based on performance metrics from the platform
06.Data
Security
Data security is key for business. Enterprise grade security with SSL certificate, user and access management and ISO 27001 Information security management certified.
Features to make your service desk more smart, intelligent & actionable
Customer & Contact Management
Canned
Responses
SLA & Escalation Management
Group and Queue Management
Omni Channel Ticket Management
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Customer Unified
view
Broadcast
Announcements
Business hours Management
Automation
Workflows
Support Renewal
Management
Task
Management
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Actionable Reports & Dashboards
Ticket
Assignments
Knowledge
FAQs
Auto email
Notifications
APIs for
Integration
Smartest way to automate your service desk
OUR PRODUCT
Nuevadesk -Help Desk Platform
Nuevacollect - Debt Collection Platform
Sales Automation Tool
USEFUL LINK
CONTACT US
OUR BLOGS
(+91)-124-4477-365
Request Demo
Unit No. 201, Plot No.8, Second Floor, Ashoka Marg, Sector 41, South City - 1, Gurugram
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